Privacy Policy

1. Introduction

1.1 Marsh Recruitment Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (marshrecruitment.co.uk), use our services, or interact with us in any other way.

1.2 We are registered as a data controller with the Information Commissioner's Office (ICO) under registration number 15673453. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.3 This Privacy Policy applies to all users of our Website, including visitors, clients, and candidates. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information you provide to us

• Contact details: Name, email address, telephone number, postal address.
• Client information: Company name, business address, service requirements, billing information.
• Candidate information: CV/resume, employment history, qualifications, professional references, right to work documentation, DBS check results, and other information relevant to recruitment.
• Communication data: Records of correspondence with us via email, phone, or through our Website.
• Enquiry data: Information provided when you submit an enquiry, request a quote, or complete a contact form on our Website.

2.2 Information we collect automatically

• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage data: Information about how you use our Website, including pages visited, time spent on pages, click-throughs, and referral sources.
• Cookie data: We use cookies and similar tracking technologies to enhance your experience. For more details, please see our Cookie Policy.

2.3 Sensitive personal data

In the context of our healthcare recruitment services, we may process special category data, including:

• Health information relevant to a candidate's fitness for a role.
• Information about criminal convictions (e.g., DBS checks).
• Diversity and equal opportunities monitoring information.

We will only process this data with your explicit consent and where it is necessary for the purposes of recruitment or to comply with legal obligations.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To provide and manage our services

• To deliver recruitment services, including matching candidates with suitable roles.
• To provide delivery and cleaning services to our clients.
• To manage client accounts and billing.
• To communicate with you about your enquiries, applications, or service requests.

3.2 To improve and optimise our services

• To analyse Website usage and improve user experience.
• To personalise content and recommendations.
• To carry out market research and service development.

3.3 To comply with legal obligations

• To verify a candidate's right to work in the UK.
• To carry out background checks (e.g., DBS) where required.
• To comply with employment agency regulations and health and safety requirements.
• To respond to legal requests from regulatory authorities or law enforcement.

3.4 For marketing and communications

• To send you information about our services, updates, and relevant opportunities where we have a legitimate interest or your consent.
• To manage your preferences and unsubscribe requests.

4. Legal Basis for Processing

We process your personal information under the following legal bases under UK GDPR:

• Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, and recruitment operations, provided these interests are not overridden by your rights.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: Where you have given explicit consent for specific processing activities (e.g., sending marketing communications).

5. Sharing Your Information

We may share your personal information with the following third parties:

• Clients and employers: When providing recruitment services, we may share candidate information with potential employers.
• Service providers: Third-party companies that assist us in delivering our services, including IT providers, payment processors, and background check providers.
• Professional advisors: Legal, financial, or other professional advisors where necessary.
• Regulatory authorities: Where required by law or in response to a valid legal request.

We require all third parties to respect the security of your data and to process it in accordance with the law. We do not sell your personal information to third parties.

6. International Transfers

We do not routinely transfer your personal information outside the United Kingdom. Where we do use third-party service providers based outside the UK, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Our retention periods vary depending on the type of data:

• Candidate data: We retain candidate information for up to 2 years after the last contact, unless we have a legitimate reason to keep it longer (e.g., ongoing recruitment relationship).
• Client data: We retain client information for the duration of our relationship and for up to 6 years after the end of the contract for tax and legal purposes.
• Marketing data: We retain marketing preferences until you unsubscribe or request deletion.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

8.1 Right to access

You have the right to request a copy of the personal information we hold about you.

8.2 Right to rectification

You have the right to request correction of any inaccurate or incomplete personal information.

8.3 Right to erasure ("Right to be forgotten")

You have the right to request deletion of your personal information where there is no compelling reason for us to continue processing it.

8.4 Right to restrict processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

8.5 Right to data portability

You have the right to request transfer of your personal information to another service provider.

8.6 Right to object

You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.

8.7 Right to withdraw consent

Where processing is based on your consent, you have the right to withdraw that consent at any time.

8.8 Right to lodge a complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are not satisfied with how we handle your data. Visit ico.org.uk for more information.

9. How to Exercise Your Rights

To exercise any of your rights, please contact us using the details provided in Section 13. We will respond to your request within one month, as required by law.

10. Cookies

Our Website uses cookies and similar tracking technologies to distinguish you from other users and to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the operation of our Website.
• Performance cookies: Help us analyse how visitors use our Website (e.g., Google Analytics).
• Functionality cookies: Remember your preferences and settings.
• Targeting cookies: Record your visits to our Website and the pages you view.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

11. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, disclosure, or alteration. These include:

• Encryption of data in transit (SSL/TLS).
• Access controls and authentication measures.
• Regular security reviews and vulnerability assessments.
• Staff training on data protection and privacy.

Despite our efforts, no transmission over the internet can be guaranteed to be 100% secure, and you provide your information at your own risk.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Marsh Recruitment Ltd
Suit 24 Hunslet Hall
116 Dewsbury Road
Leeds, LS11 6XD

Email: info@marshrecruitment.co.uk
Telephone: 0330 133 8930

Data Protection Officer: For data protection matters, please email dpo@marshrecruitment.co.uk

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